Returns & Exchanges

At SkyMall, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging. Whether you changed your mind or received a defective product, our dedicated team is here to ensure a smooth and efficient resolution.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Shipping Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely attach it to your package.

3

Drop Off Package

Take your package to the nearest authorized shipping carrier location or schedule a pickup to send the items back to our warehouse.

4

Receive Your Refund

After our quality control team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing